Frequently Asked Questions
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Jamm & Joy is a Detroit-based small business offering a thoughtfully curated collection of handcrafted jewelry, clothing, leather bags, and accessories from Dakar, Senegal. We celebrate the beauty, craftsmanship, and contemporary creativity of West African design while connecting customers with talented artisans and designers.
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"Jamm" means "peace" in Wolof, a language widely spoken in Senegal. Together, Jamm & Joy reflects the sense of peace and joy that inspired our business and the experience we hope to share with every customer.
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Jamm & Joy goes beyond offering beautiful products. We thoughtfully curate pieces that reflect the quality, craftsmanship, and contemporary creativity of West African design. Through our relationships with artisans and designers in Senegal, we bring authentic pieces and their stories to customers who appreciate distinctive design and meaningful connections.
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Every piece is handmade in Dakar, Senegal, in collaboration with talented local artisans and designers.
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Our talented artisans in Dakar, Senegal, handcraft our jewelry using quality materials, including bronze with 18K gold finishes. Each piece reflects the artistry, craftsmanship, and contemporary creativity of West African design. Because our jewelry is handmade, slight variations in texture, color, and finish may occur, making each piece unique.
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Because each piece is handcrafted, natural variations in color, texture, and finish make every one unique. We photograph and describe every piece as accurately as we can.
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To preserve the beauty of your jewelry, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals. Store your pieces in a clean, dry place when not in use. Specific care instructions may vary depending on the materials. Clean your jewelry after each wearing with a soft cloth.
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Available payment options will be displayed during checkout.
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If you need to change or cancel an order, please contact us as soon as possible at Jammandjoy@gmail.com. We will do our best to accommodate your request before your order is processed for shipping.
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Yes. Local pickup in Metro Detroit is free. Choose Local Pickup at checkout.
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Orders ship within 1 to 7 business days, with tracking. See our Shipping & Delivery page for rates.
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Yes! Jamm & Joy offers complimentary local pickup for customers within 25 miles of downtown Detroit (ZIP code 48226). After your order is placed, we will coordinate a mutually convenient public pickup location and time.
Please select the Local Pickup option at checkout. We'll contact you by email to finalize the arrangements.
Local pickup is free of charge.
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We want you to feel confident shopping with Jamm & Joy. Please review our Return & Exchange Policy for information about eligibility, timelines, and procedures.
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Yes! In addition to our online store, Jamm & Joy participates in pop-up markets, festivals, and community events. Follow us on Instagram for announcements about upcoming opportunities to shop in person.
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Yes! We welcome inquiries from retailers interested in carrying select Jamm & Joy products. Please contact us at Jammandjoy@gmail.com to discuss wholesale opportunities.
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We're here to help!
Peace and joy are more than part of our name—they are at the heart of the experience we want every customer to have. Thank you for supporting our small business and the talented artisans and designers whose work we are proud to share.
For additional questions, please contact us at Jammandjoy@gmail.com.
Peace Looks Good on You.