Welcome to Jamm & Joy: Return & Exchange Policy

Thank you for shopping with Jamm & Joy and supporting our small business. Every purchase means a great deal to us and supports the talented artisans and designers whose work we are proud to share.

At Jamm & Joy, we believe your shopping experience should reflect the same peace and joy at the heart of our brand. We pride ourselves on customer satisfaction and want you to feel good about every purchase.

Our goods are handmade with peace and joy in Dakar, Senegal. Because each piece is handcrafted, slight variations are part of what makes your Jamm & Joy purchase special and uniquely yours. Our return and exchange policies are designed to help us provide you with thoughtful, consistent service while supporting the sustainability and responsible growth of our small business.

The Beauty of Handmade

Many Jamm & Joy products are handmade, handcrafted, or produced in small quantities. Slight variations in color, texture, pattern, size, shape, finish, or other details may occur from one piece to another.

These variations are not considered defects or damage. They are part of the character and beauty of handmade craftsmanship and are what make each piece unique and, in many cases, one-of-a-kind.

We make every effort to photograph and describe our products accurately. However, the item you receive may vary slightly from the product shown online. We hope you will embrace these subtle differences as part of the story, artistry, and craftsmanship behind your piece.

Returns & Exchanges

Jamm & Joy gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise for a full refund or exchange within 30 days of the original purchase. Items that show signs of wear or use will not be accepted. Please note that custom-made and altered pieces are not eligible for returns. We are unable to accept returns for items that have been customized or modified to your specifications.

If there is a problem with your order, please contact us at Jammandjoy@gmail.com so we can evaluate the issue and make it right.

Damages & Issues

Please inspect your order when it arrives. If your item is damaged or defective, or if you receive the wrong item, please contact us promptly at Jammandjoy@gmail.com so that we can evaluate the issue and make it right.

Please include your name, order number, a brief description of the issue, and clear photographs of the item. If the item appears to have been damaged during shipping, please also include photographs of the packaging.

Please remember that because our products are handmade, natural variations in color, pattern, texture, shape, size, or finish are not considered damage or defects.

Return & Exchange Process

Before sending any item back to Jamm & Joy, please email Jammandjoy@gmail.com with your name, order number, and reason for the return or exchange.

Once we review and approve your request, you will receive return instructions and the appropriate shipping information. Items sent back without prior authorization may not be accepted.

Customers are responsible for return shipping costs for eligible exchanges or returns. Jamm & Joy will cover reasonable return shipping and handling costs when an item arrives damaged, defective, incorrect, or due to an error on our part.

We strongly recommend using a trackable shipping method. Jamm & Joy is not responsible for return packages lost in transit.

One-of-a-Kind & Limited-Quantity Items

Many Jamm & Joy pieces are handmade, one-of-a-kind, or available only in limited quantities. Because of this, we cannot guarantee that an identical replacement will be available for a damaged item or an exchange.

If an eligible replacement or requested clothing size is unavailable, we will work with you to determine the appropriate resolution under this policy.

Sale Items & Gift Cards

All sale, clearance, and specially marked final-sale items are final sale and are not eligible for return, exchange, or store credit.

Gift cards are non-refundable.

Our Commitment to You

Peace and joy are more than part of our name—they are at the heart of the experience we want every customer to have.

Our pieces are handmade with peace and joy in Dakar, Senegal, and we want you to experience that same care when shopping with us. If there is a problem with your order, please reach out. We will do our best to address your concern thoughtfully and fairly.

Thank you for choosing to shop with and support Jamm & Joy. As a small business, we truly value every customer and every purchase. Our policies help us provide thoughtful, consistent service while supporting the sustainability and responsible growth of our small business and the artisans and designers whose work makes Jamm & Joy possible.

For questions or concerns about an order, please contact us at Jammandjoy@gmail.com.

Peace Looks Good on You.